How can we help you?

About TruYou

 
TruYou lets buyers and sellers see that they can trust you more easily. Our process is to check your real life state-issued ID (like a driver’s license), your cell phone number, and a selfie you take from inside the app.  
 
When you join TruYou, you’ll get a badge on your profile. That way, buyers and sellers will see that you’re TruYou, but they won’t see your actual ID, phone number, or selfie unless you share it with them.  
 

How to apply 

1. Open the app on your device, and go to your profile page

  • From an iOS device, tap  at the bottom-right corner.
  • From an Android device, tap  in the upper-left corner. 

2. Tap Join TruYou.

3. Enter your mobile phone number, then send back the code we text to you. Land lines and virtual phone lines don’t work for texting.

  • If you’re asked for your Facebook profile instead, we recommend updating your app to the latest version. But if you want to keep going, entering your Facebook info will still work.  

4. Take two photos of your government-issued photo ID: front and back.

5. Take a selfie! Line up your face in the screen, and blink your eyes to take the picture. Once it’s done, you’ll get an email confirmation and see the shiny new badge on your profile.