How can we help you?

Law Enforcement Resources

OfferUp understands the critical role that government agencies play in ensuring that our online and mobile community continues to be a more trusted place to do business.
 
OfferUp works with law enforcement, tax authorities, and agencies responsible for enforcing intellectual property rights.  This collaboration with government helps maintain the OfferUp community's positive reputation.
 
Activity that may expose OfferUp or its users to legal liability is unacceptable, and OfferUp will be diligent in assisting with external criminal investigations to maintain the strength of our community. OfferUp is committed to assisting the groups mentioned above, and as such, may need to disclose users’ personal information to those mentioned.  However, to ensure user privacy this information will not be released without substantiated requests from officials.
 
Third parties and loss prevention will have to work in conjunction with law enforcement in order for us to release any data.
 
Law Enforcement agencies in North America seeking assistance and records for investigations relating to OfferUp may contact us via email. 
  • A search warrant is required for all account data.
  • A valid subpoena is required for basic account information.
If you are unsure what type of document to send us, please email records@offerup.com for more information.  
 
Please note: only Law Enforcement officials with a warrant or subpoena can request information, please be sure to report any suspicious activity to the police and have them contact us.
 
To assist us in locating the suspect in your investigation, please provide us with the following:
 
  • Victim’s Name & Email Address
  • The name of the item that was engaged on
  • Approximate time and date of the transaction
  • A specific data range for the data you are requesting
Members/general public who would like to report a problem to OfferUp, please visit our article on Reporting Users.
 
OfferUp’s Privacy Policy and Law Enforcement Disclosure
 
We care deeply about the privacy of the OfferUp community and will protect the privacy of our members even while working closely with law enforcement to prevent criminal activity. If you are unsure about our privacy practices, please visit OfferUp’s Privacy Policy for more information.