How can we help you?

Cancel a shipment

It's possible for either the buyer or the seller to cancel shipment of an item before the sale is completed.

As a buyer

Buyers can cancel their offer any time before the seller accepts it. Once the seller accepts the offer, you've made a commitment to buy. 

  1. Tap Offers icon Offers

  2. Tap the item to open it

  3. Open the messages about that item

  4. Tap View offer

  5. Tap Cancel offer, then Cancel offer again to confirm

If you need to cancel a sale that the seller has accepted, you may message them and ask them to cancel it voluntarily from their side. 

As a seller

If necessary, it’s possible for a seller to cancel an offer they've accepted before shipping the item. Since canceled sales disappoint buyers, sellers who cancel too many shipments may have their shipping privileges suspended.

  1. Tap Offers icon Offers

  2. Tap the item to open it

  3. Open the messages about that item

  4. Tap View receipt

  5. Tap Cancel sale

Related links

How shipping works for buyers

How shipping works for sellers

Find messages

© copyright 2018 all rights reservedSelf-service by