How can we help you?

About TruYou

TruYou lets buyers and sellers see that they can trust you more easily. Our process is to check your real life state-issued ID (like a driver's license), your cell phone number, and a selfie you take from inside the app. Your ID and phone info won't show on your profile. For security, we don't even store your ID on our platform.

When you join TruYou, you'll get a badge on your profile. That way, buyers and sellers will see that you're TruYou, but they won't see your actual ID, phone number, or selfie unless you share it with them.

How to apply

  1. In the OfferUp app, tap Account .

  2. Tap Join TruYou.

  3. Enter your mobile phone number, then send back the code we text to you. Land lines and virtual phone lines don't work for texting.

    If you're asked for your Facebook profile instead, we recommend updating your app to the latest version. But if you want to keep going, entering your Facebook info will still work.

  4. Take two photos of your US government-issued photo ID: front and back.

  5. Take a selfie! Line up your face in the screen, and blink your eyes to take the picture.

It generally takes a few minutes for TruYou verification, but it can take up to 48 hours. Once it's done, you'll get an email confirmation and see the shiny new badge on your profile.

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