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Tips for Messaging

Answer quickly

Respond to messages as soon as you can. Great buyers and sellers typically respond within an hour, and sometimes within seconds.

Tell them if you change your mind

If you change your mind, a simple "Thanks, but I changed my mind" will let everybody move on.

If they don’t answer, check the receipts

If the other person doesn’t respond, check that they saw your message. Look on the right side of the last message you sent: If you see a green dot with two white check marks, they’ve seen that message.

Screenshot of message, "Hi, is this still available?" that has a green dot with two white checkmarks. This shows that the other person has seen the message.

If there’s only one green checkmark in the circle, it means they haven’t seen it yet.

Screenshot of message, "Hi, is this still available?" that has a green circle with a single green checkmark. The other person has not seen the message.

When they don’t respond, it's OK to continue searching for another item or buyer. To avoid confusion, it's kind to let them know about your change of plans.

Stay safe

Don't text and drive, and never share your account info, password, phone number, or email address. Sometimes people will "phish" for your confidential info, to try to steal your online identity. OfferUp will never ask you to put account or personal info in a message thread. If you see suspicious behavior in our app, please report it.

The people you want to do business with will meet you at safe locations, without demanding additional info. Find a Community Meetup Spot near you

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