How can we help you?

A counterfeit item was shipped

If you think you received a counterfeit item as a result of buying through OfferUp shipping, please contact us immediately with the Contact Us button below. Select Submit a buyer protection claim in the form to direct your issue appropriately. 

Your transaction ID will be required to look up details about your purchase. It’s listed on your receipt.  To find it, go to your message thread about the item and tap View receipt, or:

  • Log into your account
  • Tap Account icon Account
  • Tap Payments and receipts, then Transactions
  • Select the receipt for the item you have questions about
  • Scroll to Payment info for the transaction ID
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