How can we help you?

Problems with photos

If you’re having trouble uploading photos to OfferUp, the following tips may help.

Enabling photo access

To allow the app to access your photos:


  1. Open Settings
  2. Tap Privacy, then Photos
  3. Tap OfferUp and toggle the setting to Read and Write


  1. Open Settings
  2. Tap Apps and notifications
  3. Tap App permissions, then Camera
  4. Toggle OfferUp to On

Low image quality

If your original image was very large or was taken in a landscape (horizontal) orientation, it may have lost some quality when it was resized to fit your post. The following may help:

  • Try lowering the resolution on your camera
  • Resize your photos before uploading them
  • Try taking your pictures in a portrait (vertical) orientation
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