How can we help you?

Send a message

The best way to contact other people on OfferUp is through the messaging system. Use it to exchange info about items, answer queries, make offers, and arrange meetings to make sales.

Ask about an item

  1. Open an item in the OfferUp app
  2. Tap the Ask button
    Screenshot of the Ask and Make offer buttons.
  3. Tap one of the suggested messages to immediately send a question, or write your own.
    Screenshot of the messaging interface.

Send the seller an offer

  1. Tap Make offer or Ship to me
  2. Confirm price and send offer to seller
  3. The seller will get a message with your offer.
    Screenshot of an offer sent to a seller.

Reply to a message

  1. Open the OfferUp app, then tap Inbox icon Inbox
  2. Read and reply to any messages in the list.

Follow up on a sent message

If you want to find a message you’ve already sent and add a comment, see Find messages.

Related links

Tips for messaging

What if a seller or buyer doesn’t respond?

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