How can we help you?

Choose a Category To
Find The Help You Need

Frequently Asked Questions

Tips for Messaging
For best results buying and selling, respond to messages as soon as you can. Great buyers and sellers typically respond within an hour, and sometimes
About TruYou
  TruYou lets buyers and sellers see that they can trust you more easily. Our process is to check your real life state-issued ID (like a driver’
Prohibited Items Guidelines
Although most things can be sold on OfferUp, certain items aren’t allowed. Some present legal risks or may pose health and safety issues to others.
Posting Rules
OfferUp is dedicated to making the local buying and selling experience enjoyable. Please follow the guidelines below when posting items. Images To
Deactivating an OfferUp account
We appreciate all members of our community and hope you'll consider staying with us. Please let us know if there’s something we can do to make
How do I archive an item?
Archiving an item automatically unlists it, which removes it from future search results and from your Selling tab. It also removes all notifications from
Change the location for your OfferUp account
The first time you log in to the OfferUp app, we get your location to show you items near you. If you've moved or your original location wasn't
How do I pick a meeting location?
Selecting a LocationOfferUp is a marketplace for local buyers and sellers - we strongly suggest meeting in person to inspect the item, and not shipping