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Frequently Asked Questions

Tips for Messaging
In-app messaging on OfferUp allows buyers and sellers to communicate without sharing personal information. In order to keep OfferUp more secure, email
About TruYou
  TruYou lets buyers and sellers see that they can trust you more easily. Our process is to check your real life state-issued ID (like a driver’
Prohibited Items Guidelines
Although most things can be sold on OfferUp, certain items aren’t allowed. Some present legal risks or may pose health and safety issues to others.
How do I deactivate my account?
We appreciate all members of our community and hope you'll consider staying with us. Please let us know if there’s something we can do to make
How do I archive an item?
Archiving an item automatically unlists it, which removes it from future search results and from your Selling tab. It also removes all notifications from
How do I post an item?
Posting items from the website on a laptop or computer is not a feature of OfferUp, instead you'll need to download our free iOS or Android app. Then
Posting Rules
OfferUp is dedicated to making the local buying and selling experience enjoyable. Please follow the guidelines below when posting items. Images To
How do I change my password?
If you've forgotten your password, visit the following page and enter the email address that you use to log into OfferUp. Periodically changing your