How can we help you?

Choose a Category To
Find The Help You Need

Frequently Asked Questions

 
+
Tips for Messaging
In-app messaging on OfferUp allows buyers and sellers to communicate without sharing personal information. In order to keep OfferUp more secure, email
 
+
What is TruYou?
What is TruYou?   TruYou is a feature that allows you to validate your identification credentials securely with OfferUp. When you join TruYou, you'
 
+
Prohibited Items Guidelines
Although most things can be sold on OfferUp, certain items aren’t allowed. Some present legal risks or may pose health and safety issues to others.
 
+
Posting Rules
OfferUp is dedicated to making the local buying and selling experience enjoyable. Please follow the guidelines below when posting items. Images To
 
+
How do I deactivate my account?
We appreciate all members of our community and hope you'll consider staying with us. Please let us know if there’s something we can do to make
 
+
How do I post an item?
Posting items from the website on a laptop or computer is not a feature of OfferUp, instead you'll need to download our free iOS or Android app. Then
 
+
How do I archive an item?
Archiving an item automatically unlists it, which removes it from future search results and from your Selling tab. It also removes all notifications from
 
+
How do I change my location?
The first time you log in to the app, you’re asked to enter your location to find items near you.  Changing Your Profile Location If you