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Frequently Asked Questions

 
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Tips for Messaging
In-app messaging on OfferUp allows buyers and sellers to communicate without sharing personal information. In order to keep OfferUp more secure, email
 
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About TruYou
  TruYou lets buyers and sellers see that they can trust you more easily. Our process is to check your real life state-issued ID (like a driver’
 
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Prohibited Items Guidelines
Although most things can be sold on OfferUp, certain items aren’t allowed. Some present legal risks or may pose health and safety issues to others.
 
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How do I deactivate my account?
We appreciate all members of our community and hope you'll consider staying with us. Please let us know if there’s something we can do to make
 
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How do I archive an item?
Archiving an item automatically unlists it, which removes it from future search results and from your Selling tab. It also removes all notifications from
 
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How do I post an item?
Posting items from the website on a laptop or computer is not a feature of OfferUp, instead you'll need to download our free iOS or Android app. Then
 
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Posting Rules
OfferUp is dedicated to making the local buying and selling experience enjoyable. Please follow the guidelines below when posting items. Images To
 
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How do I change my password?
If you've forgotten your password, visit the following page and enter the email address that you use to log into OfferUp. Periodically changing your