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How do I know I can trust them?

Millions of buyers and posts on OfferUp are exactly what they say they are: great people looking for great deals. Sometimes, though, an offer is too good to be true.

Be on the lookout for these red flags:

  • They ask you to communicate with them outside of the app. By keeping your communication in the app, you never need to give out your email address or phone number, which is how fraud and identity theft can start. It's OK to tell them, "I prefer to message in the app."
  • They ask to pay or be paid with electronic funds transfer such as Western Union, MoneyGram, PayPal, Venmo, certified check, or electronic gift cards. Stick with cash or OfferUp payments (where available).
  • The person or the post tells you about an "investment opportunity" or an "easy way to make money" by sending money.

If you recognize one or more of these behaviors, or if you think you received a fraudulent check or counterfeit money, do not deposit it. Report the person to your local authorities, and report them in the OfferUp app. When a crime has a case number, our dedicated team can provide information to help law enforcement investigate.

Remember, you're in charge of your own safety. If a situation doesn't feel right, be aware of your surroundings, and please take care of yourself!

For more information, see:

How do I know if an email or in-app message is really from OfferUp?

What should I do if I think my account might be compromised?

How can I maintain a secure account?

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