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Best practices for a successful transaction

When buying an item, here are some important things to note:

Image quality:

  • Is the image a photo of the actual item for sale or a catalog photo of the item?
  • The benefit of an actual image being used is that you can see the condition of the actual item that is for sale.

Seller's profile:

  • Do they have a profile picture?
  • Does the seller have any ratings?
  • Do they have other items listed for sale?
  • Are they a TruYou member?

The above characteristics can indicate the reputation of an OfferUp member and help guide you in your interactions.

Before purchasing, here are some important asking tips.

Condition of the item:

  • Under the listed item description, you'll notice the condition status. Before you buy, we recommend contacting the seller to ask for more details on the condition.
  • If you aren't familiar with this type of item, we suggest researching reviews online or speaking with an expert.

Once your questions have been answered, you are ready to proceed. Based on the listing, you may be able to either:

  • Negotiate the price
  • Make a full price offer if the item price is firm

After the price has been agreed upon, set a meeting location.

Selecting a Location

Meet at a public location such as a cafe or shopping mall.

  • If you are purchasing a large item, bring a friend to help lift.
  • When the meeting location and time have been set, inform the seller that you're on your way and provide them with an approximate estimated time of arrival.
  • If you're running late, please let the seller know so that nobody is kept waiting.


  • Inspect the item.
  • Ask all the relevant questions you may have about the condition of the item, flaws, etc. We also recommend having an independent expert inspect the item if necessary.

All sales are final once an item is paid for. Before paying make sure everything is in working order.


OfferUp is a local marketplace and goods should always be inspected in person before making a cash or electronic payment.

  • In some markets OfferUp now offers in-app payments to allow buyers to securely pay their seller with a debit or credit card.
  • Take care when sending money to someone you don't know through other electronic methods like PayPal, and familiarize yourself with your payment provider's terms.
  • OfferUp does not recommend wire transfers such as Western Union or MoneyGram or non-cash payments such as gift cards or personal/certified checks, as these payment methods can be more risky.
  • Remember, all sales are final and OfferUp does not guarantee items or offer a buyer protection program.
  • If the item is not satisfactory you have no obligation to complete the transaction. Politely decline to purchase.
  • If the seller seems suspicious, please use the Report button to notify us.

Completing the transaction

  • Once you pay the seller, ask them to mark the item as sold so that you may rate each other.
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