How can we help you?

The wrong item was shipped

If the wrong item was shipped using the OfferUp system, we can often help the buyer and seller get things straightened out. Contact OfferUp using the Contact Us button below. Please select Submit a buyer protection claim in the form to direct your claim appropriately. 

Your transaction ID will be required to look up details about your purchase. It’s listed on your receipt. To find it, go to your message thread about the item and tap View receipt, or:

  • Log into your account
  • Tap Account icon Account
  • Tap Payments and receipts, then Transactions
  • Select the receipt for the item you have questions about
  • Scroll to Payment info for the transaction ID
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