How can we help you?

No shipping notification

After a seller has accepted your offer, they should promptly ship the item. You’ll see a notification in the app when they do.

If you don't get a notification, here's what you can do.

  • Message the seller to ask if the item has been shipped. It's possible that the item is in the mail but its tracking status hasn't updated. Find your message thread about it by tapping Offers icon Offers, then the item, then View messages.

  • If they haven't sent the item yet, politely ask them when it will be shipped so you have an idea of when to expect it.

  • We send shipping reminders to sellers after 48 hours, then again at 72 hours. If the seller still doesn't ship after 6 days, we will cancel the purchase. Your money will be returned to you. It may take 3-5 business days for the funds to return to your account or card.

Related links

How shipping works for buyers

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