How can we help you?

Problems with shipping labels

Didn't get the label

To ship an item to a buyer, you'll receive the label you must use by email. If you didn't receive the label by email, check these potential problems.

Check your Junk or Spam folders

  1. Check your email's Junk or Spam folder for emails from OfferUp, and move those messages to your Inbox.
  2. Add OfferUp to your list of safe senders so you won't have this problem again.

Check that we have the correct email address

  1. Sign in to the OfferUp app, and go to Account

  2. If your email isn't correct, tap Edit on the line with the incorrect address and enter the correct email address

  3. Resend the shipping label to yourself

Can't open the label, or Plugin Blocked

You'll need a way to print the label, and a computer that can open the label as a PDF. For free software that will open PDFs, try Adobe Reader.

Contact us

© copyright 2017 all rights reservedSelf-service by