How can we help you?

Cancel a shipment

It's possible for either the buyer or the seller to cancel shipment of an item before the sale is completed.

As a buyer

Buyers can cancel their offer any time before the seller accepts it.

  1. Sign in to the OfferUp app

  2. Tap Offers icon Offers

  3. Tap the item to open it

  4. Open the messages about that item

  5. Tap View offer

  6. Tap Cancel offer, then Cancel offer again to confirm

As a seller

It’s possible if necessary for a seller to cancel an offer they've accepted before shipping the item. Sellers who cancel too many shipments may have their shipping privileges suspended, because of the negative impact it has on buyers.

  1. Sign in to the OfferUp app

  2. Tap Offers icon Offers

  3. Tap the item to open it

  4. Open the messages about that item

  5. Tap View receipt

  6. Tap Cancel order

Related links

How shipping works for buyers

How shipping works for sellers

Find messages

© copyright 2018 all rights reservedSelf-service by