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Buyer protection on OfferUp

Last updated April 2, 2018

How buyer protection works

When an item is paid for and shipped using the OfferUp process, the buyer may be protected for certain issues up to $500 of the payment made, as we describe in this document.

How OfferUp payments work

What is covered

  • When shipping through the OfferUp process and one of the following issues applies:

    • Seller fails to ship the item

    • Undisclosed damage

    • Incorrect or missing item

    • Item not as described, including undisclosed damage

If the item hasn't shipped within 3 business days of payment, the buyer's payment may be cancelled, and their funds are returned to the method used to pay.

The buyer's payment is held until the transaction is complete. The transaction is considered complete if no buyer protection claim is made within a 3-day period after item delivery. At that point, the payment is released to the seller.

Once the payment has been released to the seller, all sales are final and no refunds will be issued.

What isn't covered

  • Purchases made in cash or through payment or shipping systems outside of OfferUp

How to use buyer protection

  1. Within 3 days of receiving the item, use the Contact Us button at the bottom of this article, and enter your reason for using buyer protection.

  2. OfferUp will review the request and take corresponding action. OfferUp reserves the right to deny requests.

  3. On approval, OfferUp will provide return instructions, and the buyer will handle the item accordingly.

  4. OfferUp will issue a refund up to $500 in the original form of payment.

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