How can we help you?

Problems with shipping labels

Didn't get the label

To ship an item to a buyer, you'll need to use the label we send you by email or in the app.

In the app, go to your chat about that item, then tap View label to get a PDF of the shipping label.

Screenshot of message in chat titled "Accepted - time to ship!" It has two buttons, View label and View receipt.

In email, look for email from OfferUp.com. If you don’t see it, check these potential problems.

Check your Junk or Spam folders

  1. Check your email's Junk or Spam folder for emails from OfferUp, and move those messages to your Inbox.
  2. Add OfferUp to your list of safe senders so you won't have this problem again.

Check that we have the correct email address

  1. Sign in to the OfferUp app, and go to Account icon Account
  2. If your email isn't correct, tap Edit on the line with the incorrect address and enter the correct email address
  3. Resend the shipping label to yourself

Can't open the label, or Plugin Blocked

You'll need a way to print the label, and a computer that can open the label as a PDF. For free software that will open PDFs, try Adobe Reader.

If none of these work, please contact us.

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