How can we help you?

How shipping works for sellers

OfferUp’s shipping program lets you accept payments through the app and ship items to buyers with pre-paid shipping labels straight from us. Here’s how it works.

List your item

  1. Turn on Sell & ship nationwide when listing your item.
    You'll see the Service Fee rate when you turn on shipping. In this example, the service fee is 7.9%. The fee you see may vary. 
    Screenshot of the Sell & ship nationwide toggle.
  2. Estimate the item’s weight. This will be used to calculate shipping costs for buyers.
    Screenshot showing options for estimating an item's weight, including 0-0.5 pounds, 0.5-3 pounds, 3-10 pounds, and 10-20 pounds.
  3. Finish posting your item. It will display to your local buyers under Pick up, and buyers nationwide under Shipping.
    Screenshot of the Pick up and Shipping tabs on the home screen.

Sell and ship

  1. When a buyer chooses Ship to me, you’ll get an offer for your item.
  2. When you accept the offer, the buyer will pay for the item and for shipping.
  3. You’ll be asked to enter the address you’re shipping from, and the buyer will provide their address. We'll use these to generate your shipping label. Please only use the label that OfferUp provides. Using a different label means we can't track delivery and could result in you not being paid.
  4. Print out the pre-paid USPS Priority Mail shipping label we send to you. To view the label:
    • In the app, go to your messages with the buyer and tap View label under “Accepted - time to ship!” Find messages 
    • We’ll also email the label to your verified email address. Manage your email settings
  5. Package the item securely, attach the label, and give it to the US Postal Service. Packaging tips
  6. After the buyer receives the item, they have 3 days to evaluate it. See Buyer protection on OfferUp for conditions.
  7. Once the sale is final, you’ll get your payment minus the service fee. Then you can transfer the money to your bank account. Get paid after shipping

For details about what items are eligible for shipping, see Selling and shipping nationwide. Shipping is subject to the OfferUp Terms of Service.

Related links

How sellers are protected when shipping

About OfferUp payments

Selling and shipping nationwide

Get paid after shipping

Contact us

© copyright 2018 all rights reservedSelf-service by