How can we help you?

Incorrect or missing ratings or reviews

Number of ratings not increasing

If you don’t see your number of ratings go up after buying or selling something, it's possible the other person didn't rate you. If you get a rating, there may be up to a 24-hour delay before it appears on your profile.

Many ratings, but no positive reviews

If someone has a good rating, but doesn't have positive reviews yet, they're still a good bet to do business with. If someone has a poor rating, they may not have enough positive review notes to appear.

Review notes aren't displaying

Positive reviews should display within 24 hours. If you know you’ve been given three or more of the same positive review note from different buyers, and it's been more than 24 hours, please log out of the app, close the app, then re-open the app and log in.

At this time, review notes that go with 1, 2, or 3 star ratings don't appear on a person's profile. Those review notes include Uncommunicative, Impolite, Problem with meeting location, and Late. OfferUp is working on ways to help people improve their behavior when they get this feedback.

Related links

About ratings

About reviews

© copyright 2018 all rights reservedSelf-service by