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Incorrect or missing ratings or reviews

Number of ratings not increasing

If your number of ratings don't increase after you bought or sold something, it's possible the other person didn't rate you. If you've chosen not to rate the other person, there may be up to a 24 hour delay before you see their rating of you.

Many ratings, but no positive reviews

Positive review notes started to become available in Summer 2017, so many people haven't had the opportunity to get enough notes. If someone has a good rating, but doesn't have positive reviews yet, they're still a good bet to do business with. If someone has a poor rating, they may not have enough positive review notes to appear.

Review notes I made aren't displaying

Review notes aren't available on all devices, yet. For a person to get positive review notes displayed on their profile, someone must give them that note. Then, positive reviews should display within 24 hours, for devices that have review notes available.

At this time, review notes that go with 1, 2, or 3 star ratings don't appear on a person's profile. Those review notes include Uncommunicative, Impolite, Problem with meeting location, and Late. OfferUp is working on ways to help people improve their behavior when they get this feedback.

If you know you have been given three or more of the same positive review note from different buyers, and it's been more than 24 hours, but they aren't displaying yet, please log out of the app, close the app, then re-open the app and log in. If they still aren't showing, please contact us.

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