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Item lost in the mail

Sometimes a seller packages and sends an item, but it just doesn't arrive. It's very disappointing!

The buyer or seller should follow the steps at to find missing mail. You'll need:

  • The buyer's mailing address

  • Size and type of container or envelope

  • Your tracking number (available on your receipt)

  • The item description and pictures

If you've followed the process, and the item still can't be found, please contact us. 

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