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Item damaged during shipping

If an item you bought through OfferUp is damaged during shipping, contact OfferUp using the Contact us button at the end of this article. Please select Submit a buyer protection claim in the form to direct your claim appropriately.

Your transaction ID will be required to look up details about your purchase. It’s listed on your receipt. To find it, go to your message thread about the item and tap View receipt, or:

  • Log into your account
  • Tap Account icon Account
  • Tap Payments and receipts, then Transactions
  • Select the receipt for the item you have questions about
  • Scroll to Payment info for the transaction ID

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Buyer protection

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