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Issues with a shipped item?

If you bought an item through nationwide shipping, inspect it closely within 2 days after it arrives. Is it what you expected? If not, let the seller (or us) know!

You can report an issue and request a refund up to 2 days after you get the item. After that, we'll automatically assume you’re happy with the item and end the transaction.

To request a refund

  1. In the item message thread, on the “Delivered!” message, tap Inspect.
  2. Select the issue that applies to your item.
    If you select “Item not as described,” you’ll request a refund from the seller.
    If something else went wrong, you’ll report it to us.
  3. When you request a refund, send photos and details to the seller in the item message thread.
  4. The seller has 2 days to accept or decline your request.
  5. If the seller accepts, we’ll send you a pre-paid shipping label. You must use the label to qualify for a refund. We won’t know you shipped it back unless the post office scans it.
    Ship the item within 6 days.
  6. If the seller declines, you have another 2 days to report the issue directly to us.

If your item arrives damaged in transit, turns out to be counterfeit, or you have other questions, please contact us.

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